FAQs
Welcome! We are excited about getting to know you and are thankful for the opportunity to make a positive contribution towards improving your health. In order to get the most from your time with Dr. Faust, please review the following information before your initial appointment.
Your Initial Visit
Your first visit with Dr. Faust will last approximately 75 – 90 minutes and will include a detailed interview and review of records resulting in a list of specific recommendations for you. Please be sure you have completed a health history form and returned it to us prior to your initial appointment. In addition, please make sure any relevant lab results have been forwarded to us, as they will be very important in formulating targeted recommendations for you. If you are not sending results yourself, but have asked another healthcare provider’s office to do so, please let us know so that we can be sure all expected results have been received and are in your chart for your appointment with Dr. Faust. Completed health forms and lab results may be emailed, faxed or sent to us via USPS.
Secure Email: [email protected]
FAX: 949-695-3765
MAIL:
CNHC
808 Gleneagles Court #42242
Towson MD 21286
Notes – Most patients find it helpful to take notes during their appointments.
Support person – If you have a serious illness you may wish to consider inviting a close friend or family member to your appointment. This is by no means required. We have found that there is often a lot of new information discussed during initial consultations and having a second person to listen in and take notes can be helpful. At the same time, Dr. Faust will be discussing potentially emotional issues and there may be times when it is best if any friends and family are out of the room.
Insurance
Payment is due at time of service. Unfortunately, naturopathic medicine is not covered by insurance in Maryland. Dr. Faust cannot provide insurance billing statements, diagnostic codes or letters of medical necessity. We accept AmEx, Visa and MasterCard.
Cancellation Policy
We understand if you need to reschedule your appointment. Please know that unlike most conventional doctor’s offices, the time reserved for you is for you alone. We do keep a wait list and can usually fill appointment openings given advance notice. We kindly ask for 2 business days’ notice. Cancellations made within 2 business days are subject to a cancellation fee equal to the amount of the visit.
Thank you for respecting our time.
Follow up Visits
Follow up visits are generally 60 minutes long. Again, please be sure that results of any lab work done by your MDs between appointments with Dr. Faust are forwarded to us.
When do I need to follow up?
In most cases Dr. Faust will make a note at the bottom of your protocol with a recommended follow up interval. Because many of our patients do prebook we recommend that you schedule your return appointment at the end of each visit. If a new issue arises prior to your recommended follow up or the current protocol is not bringing about the results you had expected, please call the office to move up your follow up appointment so that we can address your concerns as soon as possible.
Scheduling
We recommend that our patients pre-book routine visits at least a month in advance.
In-Between Routine Visit
Sometimes you may wish to schedule an appointment in between your regularly recommended follow up schedule. For instance, if you have new lab results that you would like to review with Dr. Faust before your next follow up or if you would like an immune consult ahead of cold and flu season.
Products and Supplements
We strive to bring you the highest quality supplements available in the industry. All of our products are pharmaceutical grade, and manufactured under the FDA’s standard for Good Manufacturing Practices (GMPs). Because there is limited regulation in the natural products industry, there are lots of supplements in the marketplace that either don’t contain what they say they do, or are contaminated. Many products simply are made of the cheapest materials rather than those elements that can actually be absorbed and utilized by the body. The products we stock are the formulations Dr. Faust trusts to provide the potency necessary to achieve the desired therapeutic outcome.
Should I keep taking the supplements I was taking on my own?
Dr. Faust does review all supplements that you have listed on your health history form prior to the initial consultation. Each protocol is specifically targeted towards your personal health goals and concerns. If he would like you to continue with a supplement he will indicate so on your protocol.
Office Closures
Office closures or changes in our hours are communicated via our website: chesapeakenaturalhealth.com as well as our outgoing voicemail recording.
Can I send questions via email?
We reserve email for administrative purposes only, such as: receiving lab work, sending requested information, confirming and scheduling appointments, clarification of instructions or plans, and ordering. Please note that medical questions or concerns can only be discussed during appointments. We cannot provide care via email or through the electronic healthcare portal. Since naturopathic medicine seeks to address the root cause of illness versus just treating symptoms, interactive consultations are required for Dr. Faust to develop informed and targeted recommendations for each case. You are welcome to send personal notes and observations or conversation topics prior your appointment so that Dr. Faust can further prepare for your appointment.
Can I refill homeopathic remedies when I refill my other supplements?
Refills are available for nutritional supplements for six months from the date of last consultation or until the recommended follow-up date indicated on the protocol. Homeopathic remedies are not available for refill without routine follow- up consultation. Because Dr. Faust selects from over one thousand different remedies of varying strengths for each case, it is very important that he is able to fully evaluate each time a remedy is dispensed.
I have enough supplements for 6 days but my appointment is not for 2 weeks. Can Dr. Faust tell me if I will continue taking all of the same things?
Because Dr. Faust formulates each patient’s protocol based on his assessment during appointments, unfortunately there is no way to know ahead of time if an item will remain on your protocol.
I am almost out of my supplements. Can you send them to me?
You can use our E-Store (cnhcestore.com) to place orders for delivery. Orders over $250 ship for free to MD, PA, and DE and we only charge 4.95 (much less than the actual shipping cost) for orders less than $250.
What about backorders?
Although we try to keep adequate supplies of all items in the office, sometimes our vendors do have back orders. We recommend that patients reorder supplements before they are completely out. If we find that an item will be on back order for longer than expected we will find a replacement product. We will notify all patients on the wait list if a replacement is found or if the backordered product arrives.
