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Email:<\/strong>\u00a0Email communication is reserved for administrative purposes only, such as: supplement orders, confirming appointments, receiving lab results, sending requested information, and clarification of protocol recommendations. Emails are not used for consultations. Medical symptoms and health concerns may only be emailed to be placed in your chart for an upcoming scheduled consultation.<\/p>\n Lab Test Results will be reviewed during appointments only<\/strong>.\u00a0 If you would like to have labs reviewed and discuss these with Dr. Faust prior to your regularly scheduled appointment, please call to schedule a lab consultation for this purpose.<\/p>\n No Show\/Cancellation:<\/strong> The scheduled time for your appointment has been reserved specifically for you. Except in emergency situations, if you miss or cancel a scheduled appointment without providing 2 business days notice you will be charged a 50% of the scheduled appointment fee. No shows will be charged 100% of the fee.<\/p>\n Refills:<\/strong>\u00a0Homeopathic remedies are not available for refill without a follow-up consultation. Refills of nutritional supplements are available for purchase for 6\/six months from the last consultation or until the recommended follow-up date indicated on the protocol.<\/p>\n Recommended Follow-Up Schedule:<\/strong> The interval recommended for follow-up appointments is an estimate based on the assessment at your last appointment and the expectation that you are doing well. If your condition changes or does not improve, if there are new lab results, if there needs to be a change to your protocol, or if there is a new health concern, please call to schedule an appointment prior to your regularly scheduled follow-up appointment.<\/p>\n Payment:<\/strong>\u00a0 Payment is due at the time of service and prior to shipping any orders.<\/p>\n Product returns:<\/strong>\u00a0 Returns are accepted for unopened supplements within their expiration date for 90 days from purchase except for probiotics and homeopathic remedies. A restocking fee of 10% will be assessed for returns after 60 days.<\/p>\n <\/p>\n